Returns & Exchanges
At J Hewit & Sons, we take pride in the quality of our craftsmanship and materials. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization Number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tools, leathers, or materials are securely protected to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package via a tracked courier service to our warehouse address provided in the authorization email.
Quality Inspection & Refund
Once our specialists have inspected the returned goods for resale condition, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing