Frequently Asked Questions
Everything you need to know about our products and services.
What is the typical lead time for order processing?
Most orders are processed and dispatched within 1-2 business days. However, custom-made items or specific leather treatments may require additional time as specified on the product page.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination and the weight of your order.
What is your return policy?
We accept returns within 30 days of receipt, provided the items are in their original, unused condition. Please note that custom-cut materials or personalized goods are generally non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as secure payments via PayPal.
Are your leather products ethically sourced?
We are committed to ethical sourcing. All our leathers are by-products of the food industry and are processed in compliance with strict environmental regulations.